Question 1

What is Trialinx?

Accepted Answer

Trialinx is a comprehensive platform for clinical research data collection, collaboration, and AI-assisted analysis. It helps researchers manage studies, collect data through customizable forms, collaborate with team members, and analyze results using AI-powered tools.

Question 2

What pricing plans are available?

Accepted Answer

We offer three tiers: Beginner (free forever with 1 study, 15 forms, and 10 subjects), Professional Researcher ($19/month with unlimited studies, forms, and subjects plus AI features), and Institutional (custom pricing with enterprise features, SSO, and dedicated support).

Question 3

Can I try Trialinx before subscribing?

Accepted Answer

Yes! We offer a free Beginner tier that you can use forever. You can also try our demo mode to explore all features without creating an account. If you're interested in the Professional or Institutional tiers, you can start with the free tier and upgrade anytime.

Question 4

What features are included in the free tier?

Accepted Answer

The free Beginner tier includes 1 study, up to 15 forms per study, up to 10 subjects per study, basic dashboards, and collaboration features. It's perfect for small projects or trying out the platform.

Question 5

How does AI form generation work?

Accepted Answer

Our AI form generation feature uses advanced language models to automatically create multiple form schemas from your study description. Simply provide a brief description of your study, and the AI will generate validated forms with appropriate field types, validation rules, and structure.

Question 6

Is my data secure and compliant?

Accepted Answer

Yes, security and compliance are our top priorities. We implement industry-standard security measures including encryption, access controls, and audit logging. We're designed to support HIPAA compliance and other regulatory requirements. Data is stored securely and access is controlled through role-based permissions.

Question 7

Can I export my data?

Accepted Answer

Yes, data export is available for Professional and Institutional tier users. You can export study data in various formats for analysis in external tools. The free tier does not include export functionality.

Question 8

How does collaboration work?

Accepted Answer

Trialinx supports role-based collaboration with four permission levels: Owner, Manager, Editor, and Viewer. You can invite team members to your studies, assign appropriate roles, and collaborate in real-time. Changes are synchronized instantly across all collaborators.

Question 9

What happens if I exceed my plan limits?

Accepted Answer

If you approach or exceed your plan limits, you'll receive notifications. For the free tier, you'll need to upgrade to continue adding studies, forms, or subjects. Professional tier users have unlimited access to most features.

Question 10

Can I upgrade or downgrade my plan?

Accepted Answer

Yes, you can upgrade your plan at any time to access more features. If you need to downgrade, you can do so, but you'll need to ensure your current usage fits within the lower tier's limits. Contact support if you need assistance with plan changes.

Question 11

Do you offer institutional or enterprise plans?

Accepted Answer

Yes, we offer custom Institutional plans with enterprise features including unlimited studies, SSO integration, dedicated support, custom SLAs, and additional security features. Contact our sales team through the contact form to discuss your organization's needs.

Question 12

How do I get started?

Accepted Answer

Getting started is easy! Sign up for a free account, create your first study, and start building forms. You can use our AI form generation to quickly create forms, or build them manually using our drag-and-drop form builder. Check out our demo mode to explore features before committing.

Question 13

What kind of support is available?

Accepted Answer

All users have access to our documentation and support resources. Professional tier users receive priority email support, and Institutional tier customers get dedicated support with custom SLAs. You can also contact us through the contact form for sales inquiries.

Question 14

How many field types does Trialinx support?

Accepted Answer

Trialinx supports 13 professional field types: text, textarea, number, date, date range, select (dropdown), multi-select, radio buttons, checkbox, checkbox group, repeater (nested forms), calculated fields, and markdown display fields. Forms also support conditional logic with 5 comparison operators (equals, not equals, contains, greater than, less than).

Question 15

What randomization methods are available?

Accepted Answer

Trialinx supports 3 randomization methods: simple randomization, block randomization, and stratified randomization. These can be configured directly in the form builder without coding.

Question 16

What encryption does Trialinx use?

Accepted Answer

Trialinx uses AES-256 encryption for data at rest (via Neon Postgres) and TLS 1.2 or higher for all data in transit. All database connections use encrypted SSL/TLS connections. Two-factor authentication (2FA) is available for additional account security.

Question 17

What does the audit trail track?

Accepted Answer

The Trialinx audit trail captures 7 data points per log entry: user ID, study ID, entity type and ID, action performed, IP address, user agent, and timestamp (plus old/new values for changes). The system tracks 11 action types (create, update, delete, publish, archive, invite, remove member, change role, sign, export, import) across 13 entity categories. Audit logs are retained indefinitely.

Question 18

What AI features are included?

Accepted Answer

Trialinx includes 5 AI-powered capabilities: (1) conversational study design — describe your study and AI configures it for you; (2) automated form generation — AI creates multiple validated CRFs from a text description; (3) statistical analysis — descriptive stats, hypothesis testing (t-test, chi-square, ANOVA), and regression models; (4) AI dashboard creation — generate data visualization dashboards automatically; (5) analysis chat — natural language interface for exploring your data. The free plan includes 1,000 AI runs per day.

Question 19

Is Trialinx HIPAA-ready?

Accepted Answer

Trialinx is designed with HIPAA security requirements in mind, with features including AES-256 encryption at rest, TLS 1.2+ in transit, comprehensive audit trails with indefinite retention, role-based access control, and two-factor authentication. HIPAA compliance is a shared responsibility requiring proper configuration and Business Associate Agreements (BAAs). Contact our sales team for institutional compliance arrangements.

Question 20

How many languages does Trialinx support?

Accepted Answer

Trialinx is available in 2 languages: English and Spanish, with full interface translation via the next-intl framework. The AI features also respond in the user's selected language.

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